Nebula Entertainment – Booking Terms & Conditions

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1. Booking Confirmation

A booking is confirmed once Nebula Entertainment has received your confirmation and any requested booking details have been agreed. Once confirmed, your event date and time are reserved exclusively for you.

2. Payment

Full payment for the agreed services is required before the commencement of the event unless otherwise agreed in writing.

If payment has not been received before the event start time, Nebula Entertainment reserves the right to delay or decline the performance until payment has been been made in full.

Any additional services requested after the original booking may be subject to additional charges.

3. Cancellation by the Client

If you need to cancel your booking, please notify Nebula Entertainment as soon as possible.

Where a deposit has been paid, this may be non-refundable if the event date has been reserved exclusively for your booking or costs have already been incurred.

Where full payment has been made, any refund will be considered based on the notice provided and any costs already incurred, unless otherwise required by law.

4. Cancellation by Nebula Entertainment

Whilst every effort will always be made to fulfil every booking, in the unlikely event that Nebula Entertainment is unable to attend due to unforeseen circumstances beyond our reasonable control, including but not limited to illness, accident, vehicle breakdown, severe weather, family emergency or other force majeure events, we will make every reasonable effort to provide a suitable replacement DJ or entertainer of comparable quality.

If a suitable replacement cannot be arranged, all monies paid to Nebula Entertainment for the affected booking will be refunded in full.

This refund represents the full extent of Nebula Entertainment's liability, and no liability shall be accepted for any indirect or consequential losses or for any amount exceeding the total fee paid for the services booked.

5. Venue Requirements

The client is responsible for ensuring that:

• Safe and suitable access is available for loading and unloading equipment.

• Adequate parking is available close to the venue. Any parking charges incurred may be payable by the client unless agreed otherwise.

• A safe, level and dry performance area is provided.

• A reliable electrical supply is available within a reasonable distance of the performance area.

• The venue complies with all applicable health and safety requirements.

Nebula Entertainment reserves the right to refuse to set up or perform if conditions are considered unsafe or likely to cause damage to equipment.

6. Outdoor Events

Nebula Entertainment is happy to perform at outdoor events provided suitable weather protection is available.

The performance area must be fully sheltered from rain, excessive sunlight, wind and adverse weather. If suitable protection is not available, Nebula Entertainment reserves the right to suspend or cancel the performance in the interests of safety, without liability.

7. Equipment & Safety

All equipment used by Nebula Entertainment is professionally maintained and, where required, electrically tested.

Clients and guests are respectfully asked not to touch or interfere with any equipment.

Should any equipment be damaged due to negligence, misuse or deliberate actions by the client or their guests, the client may be held responsible for the reasonable costs of repair or replacement.

8. Music Requests

We are always happy to accommodate music requests wherever possible.

Whilst every effort will be made to play requested songs, no guarantee can be given that every request will be available, suitable or appropriate for the event.

Nebula Entertainment reserves the right to decline requests containing offensive, discriminatory or inappropriate content or where they may adversely affect the atmosphere of the event.

9. Event Delays & Overtime

If your event starts later than scheduled due to circumstances outside the control of Nebula Entertainment, every reasonable effort will be made to provide the agreed entertainment within the remaining booked time.

Where delays are caused by the client, venue or other suppliers, the original finish time will normally remain unchanged unless additional time is agreed.

If you would like the entertainment to continue beyond the agreed finish time, this may be possible subject to venue restrictions, availability and an additional hourly charge agreed at the time.

10. Venue Licences & Permissions

The client and/or venue are responsible for ensuring that any licences, permissions or approvals required for the event are in place.

Nebula Entertainment cannot accept responsibility for any event being interrupted or cancelled due to licensing or venue compliance issues.

11. Third-Party Suppliers

From time to time Nebula Entertainment may recommend photographers, videographers, entertainers, venue stylists, musicians, caterers, photo booth providers or other event suppliers.

These recommendations are offered purely as a courtesy and are made in good faith.

All recommended suppliers operate entirely independently of Nebula Entertainment.

Any agreement, quotation, booking, contract, payment, deposit, insurance, cancellation terms or service standards are solely between the client and the relevant third-party supplier.

Nebula Entertainment accepts no responsibility or liability whatsoever for the services, actions, omissions, cancellations, workmanship, availability or contractual obligations of any third-party supplier, whether recommended by Nebula Entertainment or otherwise.

12. Force Majeure

Neither party shall be liable for failure or delay in performing their obligations where such failure results from circumstances beyond reasonable control.

This includes, but is not limited to:

• Severe weather

• Flooding

• Fire

• Road closures

• Government restrictions

• National emergencies

• Power failures

• Industrial action

• Pandemic restrictions

• Acts of God

• Other unforeseen circumstances

13. Client Responsibility for Guests

The client accepts responsibility for the conduct of their guests throughout the event.

Nebula Entertainment reserves the right to pause or terminate the performance without refund if the behaviour of the client or their guests becomes abusive, threatening, violent, illegal or creates a risk to the safety of any person or to our equipment.

Where equipment is damaged by the client or any of their guests, the client may be responsible for the reasonable costs of repair or replacement.

14. Behaviour & Right to Withdraw Services

Nebula Entertainment is committed to providing a friendly and professional service.

We reserve the right to suspend or terminate our services where continuing the performance would place people or equipment at risk, or where venue management, emergency services or legal authorities require the performance to stop.

15. Loss or Damage

Nebula Entertainment accepts no responsibility for loss or damage to property belonging to the client, venue or guests except where caused directly by our proven negligence.

Nebula Entertainment shall not be responsible for interruptions caused by power failures, venue equipment failures, fire alarms, emergency evacuations or actions taken by venue management or emergency services.

16. Liability

Nebula Entertainment maintains appropriate Public Liability Insurance.

To the fullest extent permitted by law, Nebula Entertainment's total liability arising from any booking shall not exceed the total fee paid for the services provided for that event.

Nebula Entertainment shall not be liable for any indirect, consequential or financial losses including, but not limited to, loss of enjoyment, loss of profits, loss of business, accommodation costs, travel expenses or costs incurred through alternative arrangements.

Nothing within these Terms & Conditions limits or excludes liability where such limitation is prohibited by law, including liability for death or personal injury caused by negligence or for fraud.

17. Photography & Social Media

Photographs or short video clips may occasionally be taken during events for use on the Nebula Entertainment website or social media pages.

If you would prefer that no images or videos from your event are used for promotional purposes, simply let us know before your event and we will be happy to respect your wishes.

18. Data Protection

Nebula Entertainment will only collect and retain personal information necessary to administer your booking and provide our services.

Personal information will never be sold or shared with third parties except where required by law or where necessary to fulfil your booking.

19. Governing Law

These Booking Terms & Conditions are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.